Customer Support helps customers with all questions related to GS1 services.
Telephone service open Mon–Fri from 10 am to 2 pm
tel. +358 75 756 3500
GS1 Remote assistance opens TeamViewer
Postal address: Firdonkatu 2 T 108, 00520 Helsinki
Visiting address: Firdonkatu 2, Tripla Workery West, Helsinki
via Mall of Tripla's 4th floor
Emails are in the format email@example.com
Our invoicing addresses have been updated. Please update the new addresses to your customer register.
We hope that in the future you will use e-invoice as the primary invoicing channel when sending invoices to us. Compared to paper invoices, processing e-invoices is faster, cheaper and more reliable.
The e-invoice addresses:
Electronic invoice address
Electronical Data Interchange ID (EDI)
Apix Messaging Oy (003723327487)
Please note that when sending e-invoices to our Apix address from Danske Bank Oyj, Handelsbanken, Paikallisosuuspankit or Säästöpankit you must send e-invoices to following address:
e-invoice address: 003723327487
operator code: DABAFIHH.
PDF invoices by email
If you are not able to send e-invoices, we ask you to send invoices to the purchase invoice scanning service.
The address for email scanning:
The actual invoice must be in the email as a PDF attachment. One email must only contain one invoice. If email has other attachments they are included as attachments for the invoice. Maximum file size for email attachments is 2 MB. After the email is processed service will produce an automated acceptance or error reply email within 15 minutes.
The address for paper invoices:
GS1 Finland Oy (Apix scanning service)
P.O. Box 16112
To enable the scanning service to recognise your invoice, the invoice address is to be printed on the actual invoice, not only on the envelope. Please note that no other material than invoices is allowed to be sent to this address.
GS1 Global Office
GS1 Global Office coordinates global GS1 activities. Local offices in 115 countries handle all enquiries related to GS1 standards.
Avenue Louise 326
Phone: +32 2 788 78 00