Become a Golli customer
Become a customer
The interface used in an Internet browser is the most common way of using the Golli service. You can receive and process orders from retail chains in the interface and send related electronic delivery notifications. GS1 Finland’s customer service will give you support in all phases of the implementation.
Before using the service
- From which of your customers can you receive orders in Golli? Who should you notify of starting to use Golli?
- Which mode of delivery do you use for transporting your products: do you ship them to the warehouse, to the terminal or directly to shops? Processing the order and the container address labels, for instance, are a little different depending on the mode of delivery.
- Before the first order, it’s good to take some time to get to know the system and a few preparatory tasks (for instance, establishing the products in Golli).
- Think how many people in your company will use Golli. Does your company have different users: processers, collectors, senders of orders? Do they need implementation training?
- Make sure that you have a suitable printer available.
Once you have become our customer, we will send your login credentials and you can gain access to the service. You will find Golli instructions through this link in their entirety. Our customer service will instruct you every step of the way.
In connection with the implementation, make sure with your customer that they can transfer the orders to Golli. Notify the arrival time of the first order to our customer service. We will agree upon the necessary implementation support together. Make sure before receiving the first order that the label printer has been installed correctly and the printing works.
In addition to the Golli service, GS1 Finland offers supplementary services to support your business. We also provide the Synkka service for transmitting your product information and images. Synkka enables the completely electronic transfer of product information and images directly to stores and consumers.
SERVICE DESCRIPTION FOR SUPPLIER CUSTOMERS
Golli (hereinafter “the Service”) is a cloud service maintained by GS1 Finland Oy (hereinafter “the Service Provider”) based on open standards and interfaces. The Service is located in a cloud environment so that it can be contacted from anywhere through an Internet connection. Correspondingly, the standard interfaces of the Service are easily available from the cloud from anywhere.
The Service provides customers a cost-efficient alternative for the processing of electronic orders and delivery of goods. The Service enables customers, for example to
- receive and confirm EDI orders
- collect goods and create deliveries
- place transportation orders with a logistics operator
- print standard container address labels with an SSCC code and print waybills
- send recipients EDI delivery notifications containing a pre-notification of the delivery
- send invoices to recipients
- have better traceability of products in the supply chain
This service description describes the rules and standards the Service is based on and the expectations towards customers.
The customer must enter into an agreement for the use of the Service with the Service Provider. The customer must comply with the agreement terms and conditions that are valid at the given time, and must make the payments to the Service Provider in accordance with the agreement.
The service description is kept up to date on the Service Provider’s website.
2. Joining the Service and the customer’s responsibilities
To be able to use the Service, during the entire agreement period the customer must meet the conditions described below, and is responsible for the items described below:
- The customer must be using a GS1 company prefix. The GS1 company prefix is a number series used for creating unique identifiers. The Service Provider, or the GS1 organisation of some other country, grants the GS1 company prefix.
- The customer must use GTIN codes when marking products.
- The Service Provider grants the company’s main user access rights to the Service, with the main user being responsible for company-specific user IDs and their maintenance. The customer may choose to maintain employee or work phase-specific user IDs.
- Parties are identified based on the GLN number or the OVT code.
- The customer is responsible for entering the basic product information into the Service. The entered information is not checked in the Service, so it is important that the customer carefully maintains all information he enters or produces.
- The customer is responsible for any damage and costs incurred due to incorrect product information.
- The customer shall have a working internet connection, printers (including accessories) for printing container address labels and waybills, and the customer shall have the appropriate terminal device(s) for using the Service. In addition, the customer is responsible for the required telecommunication connections, software necessary for using the Service, equipment and its maintenance, and any costs related to the aforementioned items.
- The customer uses the Service either through the web user interface, or through an integration between its own ERP system and the standard (message) interfaces of the service. No customer-specific adaptations or message transformations are implemented in the Service.
- Customers using an integration are responsible for testing the functioning of the integration via the Truugo service (or an equivalent service). The Service Provider makes the integration testing platform used at the given time available to the customer for a testing period of at most 30 days. Customer is responsible for all integration and testing activities related to the use of the Service, and for any additional costs and any errors in the Service caused by the said activities.
3. Customer’s rights
The customer has the right to use the information concerning its own supply chains, for example retail chains goods have been delivered to, delivered goods and volumes, prices, transportation companies used and daily despatch unit volumes. The customer may disclose information created in the Service as required by authorities. The Service Provider informs the customer of any authorities to which the Service Provider discloses traceability data.
4. Service maintenance and development
The Service is mainly based on the GS1 standards. The Service Provider reserves the right to freely make changes to the standards used in the Service.
The Service Provider has the right to freely make changes to the Service (including the Service’s user interface, production and/or service environment and other features), and the Service Provider may choose to continuously develop new functionalities for the Service.
5. Service level
The service level is applied only to the Service. The Service Provider is not responsible for any problems in the telecommunication connections of the customer, retail chains or logistics operators, or any other connection problems or problems caused by the customer’s terminal devices, software, printers or other equipment.
6. Customer service
GS1 Customer Service serves the Service user e.g. in subjects related to deployment of the Service and user ID:s. Customer service opening hours and contact information can be found on web page www.gs1.fi.
Questions related to order processing and delivery instructions shall be addressed to the buyers of the products.
The customer should contact its own equipment supplier regarding any problems or questions concerning printers, end devices or scanners. The contact for any questions or problems concerning internet access is the customer’s internet access provider.
The invoicing period is calendar year. The fees for the period will be invoiced in advance in January. Up-to-date price list can be found on web page www.gs1.fi.
The Service Provider reserves the right to change the prices applied to the Service. The Service Provider informs the customer of any price changes at least 14 days before any changes are applied.
8. Validity and changes
This service description is valid until further notice. Because the Service is a continuously developed service, the Service Provider retains the right to make changes to the service description. The Service Provider strives to provide an advance notification of any changes. The updated service description is published and made available on the Service’s website.
2. Customer’s rights and obligations
The Customer does not have the right to alter, modify, distribute or copy the Service, its parts or the information produced by it or the information and material provided by the Service Provider, or use the Service to offer services to third parties (such as usage service or service center services).
The Customer, at its own cost, is responsible for obtaining any equipment, telecommunication connections, other connections and software it needs for the use of the Service, for ensuring their operating condition and for making them available in accordance with the operating environment requirements indicated by the Service Provider.
The Customer is solely responsible for the correctness of the information entered into the Service, its accuracy, legality and suitability for the Customer’s purposes. The Service Provider is not responsible for any errors, defects or disturbances related to the Service or its use, or for any related losses or costs that are incurred as a result of the Customer’s data. The Service Provider grants the Customer a limited usage right to information or material that concerns the Customer and that is created in the Service.
The Customer must not misuse the GS1 standards included in the Service, for example by exploiting another company’s GS1 company prefix.
If the Customer wants to take the Service into use with its other co-operation partners, the Customer must instruct such co-operation partners to contact the Service Provider. The Service Provider will plan the Service deployment concerning such co-operation partners. For the sake of clarity, it is stated that Service deployment requires a separate agreement to be made between the Service Provider and the co-operation partner.
The Customer must not use the Service for purposes intended to harm another company, or in ways that are not compliant with the competition legislation. For example, it is forbidden to disclose to third parties any information or material obtained via the Service. Such information or material can include, for example, information related to the sales, prices or customers of another company using the Service that the Customer has become aware of in any way when using the Service.
Considering that the Service Provider is continuously developing the Service, the Customer undertakes to provide feedback on the Service, its use and any development needs, at the Service Provider’s request. The Service Provider has an unrestricted right to use such feedback in developing the Service. The Customer undertakes not to make public any negative information on the Service or its use.
The Customer undertakes, at its own cost, to promote the use of the Service in their own organisation and to train its own personnel in the use of the Service.
The Customer must without delay notify the Service Provider of changes that concern the Customer’s
(i) name and/or business ID
(ii) contact person
(iii) address or email address.
3. Service Provider’s rights and obligations
The Service Provider provides the Service in the manner it considers best in accordance with the service description. The Service Provider is responsible for ensuring that any information the Customer discloses to the Service Provider for Service-related purposes and that is included in the Service is stored safely and appropriately.
The Service Provider has the right to use subcontractors when offering the Service.
The Service Provider has the right to use and store information that the Service Provider has received from the Customer in connection with the Service.
The Service Provider has the right to collect, modify and use the information or material created in the Service for purposes related to the Service Provider’s business operations. For example, the Service Provider has the right to (the list below is not exhaustive)
(i) use and make use of the information or material incorporated in the Service or created in connection with the use of the Service, without any restrictions or additional charges and for purposes related to the further development of the Service and other services
(ii) modify the information or material incorporated in the Service
(iii) grant to other Service users and third parties user rights to the information or material created in the Service and
(iv) release all the aforementioned information, material and/or rights, or parts thereof, to a third party, for example, by licensing or selling it or by some other equivalent means.
The Service Provider is not entitled to use the information and material in the Service in ways that are not in accordance with the competition legislation, for example by disclosing a retail chain’s delivery price data to another retail chain.
The Service Provider has the right to publish the Customer’s name on the Service’s website. In addition, the Service Provider has the right to use the Customer as a reference when sharing information on the Service, for example for communication and marketing purposes.
4. User ID and password
The Service Provider provides the Customer with the customer-specific user IDs and passwords needed for using the Service (hereinafter “User IDs”).
The Customer is responsible for ensuring that the User IDs are stored carefully and are not released or disclosed to any third parties. The Customer is responsible for all Service use that has been carried out with the Customer’s User IDs.
The Customer undertakes to inform the Service Provider without delay if a User ID is disclosed to a third party or if the Customer suspects any misuse of a User ID. The Customer’s responsibility for the use of the Service carried out with the Customer’s User ID ends when the Service Provider has received the Customer’s notification, or the Service Provider has otherwise factually discovered the misuse.
The Customer has an obligation to change the User ID for the Service at the Service Provider’s request if it is necessary, for example due to a serious information security threat to the Service.
5. Service delivery and deployment
The content of this chapter 5 is applied to the Service delivery and deployment when the Service is used through the web user interface.
The Service Provider initiates the Service delivery via the access point on the agreed deployment date or within the agreed time, or if such date or time has not been agreed in writing, within a reasonable time from the first validity date of the agreement. Service delivery has been started when the Service Provider announces that the Service is available via the access point.
If the Service deployment is delayed due to reasons attributable to the Customer, the delivery time is extended until the problem that is holding back the Service delivery has been corrected or has passed.
The Service Provider’s right to invoice for the Service begins when the Service Provider has announced that the Service is available to the customer at the access point.
6. Changes to the Service
The Service Provider, at its own discretion, has the right to make changes to the Service concerning, for example the Service’s contents, features, functionalities, identification methods, manner of use, technical information, system or customer service.
If a change to be made in the Service, in the opinion of the Service Provider, has a material impact on the content of the Service, the Service Provider informs the Customer of the change in writing at least thirty (30) days before the change enters into force. If the Customer does not accept the change, the Customer has the right to terminate the agreement and end it on the date when the changes have been stated to enter into force, by indicating this in writing to the Service Provider at least fourteen (14) days before the change enters into force. The Service Provider announces other changes than material ones on the Service’s website, and the Customer receives information on such changes on the login page of the Service. Unless the Service Provider has stated otherwise, such changes enter into force once the change or addition has been published on the Service’s website.
Because the Service is a continuously developed service, the Service Provider retains the right to make changes to the service description. The updated service description is available on the Service’s website at any given time.
7. Service availability and interruptions
The Service Provider strives to have the Service available to the Customer in accordance with the service levels described in the service description.
The Service Provider is not obligated to compensate the Customer for any costs, losses or damage incurred as a result of interruptions. In addition, the Service Provider has the right to prevent the Customer’s access to the Service if the Customer uses, or the Service Provider has justified cause to suspect that the Customer uses, the Service contrary to the agreement.
In the event of any faults or disturbances in the Service, the Service Provider has the right to correct the fault or disturbance within a reasonable time after the Service Provider became aware of it. In other regards, the Service Provider is not responsible for the faults or disturbances potentially occurring in the Service, or the damage or other losses incurred as a result of them. The Service Provider is not responsible for any losses or damage incurred as a result of temporary downtime. In addition, the Service Provider is not responsible for any losses or damage or disturbances related to the Service’s operation that are the result of the Customer’s or a third party’s actions. Examples of such third parties include logistics service providers and telecommunication connection providers.
8. Payments and terms of payment
The Customer pays for the Service according to the Service Provider’s price list valid at the given time. The price list is an appendix to the actual agreement, and the price list valid at the given time can also be found from the website of the Service.
Interest for late payment according to the Finnish Interest Act plus a reminder fee and other collection expenses, such as a collection fee, are added to any delayed payment. If the Customer’s payment is delayed for thirty (30) days, the Service Provider additionally has the right to close the Customer’s connection to the Service without an advance notification.
9. Rights to the Service
The Service and any changes made to it and the ownership and copyright to new functionalities and all other intellectual property rights belong to the Service Provider or a third party, and the Customer is not granted any other rights to the Service, except the usage right according to section 2 during the validity period of the agreement.
The Customer may not modify, copy, change or further develop the Service or parts thereof without the Service Provider’s written consent.
All changes made with the Service Provider’s written consent and the potentially included intellectual property rights, which the Customer or a third party implements as agreed in the Service on behalf of the Customer, for example through further development work, belong to the Service Provider in accordance with the scope determined in this section. Such a change is, however, included in the Customer’s usage right defined in section 2. The Customer is responsible for ensuring that such a change and its use by the Service Provider does not infringe on a third party’s intellectual property rights.
10. Infringements of intellectual property rights
The Service Provider is responsible for ensuring that the Service does not infringe on a third party’s intellectual property rights in Finland.
The Service Provider is obligated to defend the Customer, at the Service Provider’s cost, if a claim stating that the Service infringes a third party’s intellectual property rights in Finland is presented against the Customer, provided that the Customer informs the Service Provider without delay of the presented claim in writing and lets the Service Provider use the respondent’s right of action and provides the Service Provider, at its request, all the available necessary information and assistance and the necessary authorisations.
If the Service Provider considers it justifiable, or it has been considered in legal proceedings that the Service infringes a third party’s intellectual property rights in Finland, the Service Provider has the right, at its own cost and according to its decision, to either (i) obtain for the Customer the right to continue the use of the Service or (ii) change the Service so that the infringement ceases to exist. If neither of the above-described alternatives is possible at reasonable terms for the Service Provider, the Customer must stop using the Service at the request of the Service Provider.
However, the Service Provider is not responsible for a claim that (i) is made by a party that has control over the Customer or over whom the Customer has control, as control is defined in the Accounting Act, (ii) is based on a change that the Customer has made in the Service without the Service Provider’s permission, (iii) is based on the Service being used in connection with a product or service other than products or services delivered or approved by the Service Provider or (iv) could have been avoided by using a published product or service that the Service Provider offered for the Customer’s use without a separate payment.
The Service Provider’s responsibility for any infringements of the intellectual property rights of the Service is restricted to what is agreed in this section 10.
11. Information security and data protection
Each contracting party is responsible for the information security of their own information system and network. Neither contracting party is responsible for the information security of the general internet network, any disturbances occurring in it or such other information security factors that are outside their control and that may hamper the use of the Service or cause damage.
The contracting parties have the right to take actions to prevent security breaches and to eliminate disturbances related to information security. Such actions include, for example, preventing the transfer and receipt of information and materials and removing from files or materials such malware that endangers information security. The contracting parties must adjust their actions in accordance with the severity of the incidents and end them as soon as they are no longer required.
Each contracting party is obligated to inform the other contracting party without undue delay of any significant information security risks, infringements, or suspicions of such, that endanger the Service or its use.
The contracting parties must take immediate actions to eliminate the impact of the information security infringement or to mitigate it.
The Customer is committed to investigating information security infringements at the request of the Service Provider.
If the Customer stores personal data in the Service, the Customer is responsible for ensuring that the Customer processes the said personal data in the Service in accordance with the valid legislation on personal data, and that the Customer has all required rights for transferring personal data to the Service to be processed via the Service. The Service Provider acts as a processor of personal data on behalf of and for the Customer. The Service Provider processes personal data only to the extent necessary to implement the Service in accordance with the agreement, and when processing the personal data the Service Provider complies with the instructions and orders given by the Customer, the accepted principles for the handling of personal data and the provisions applied to data protection. The Customer is responsible for all costs, damage and losses incurred by the Service Provider as a result of the Customer breaching the obligations in this section.
The Customer undertakes to keep confidential and secret any trade secrets that the Service Provider states to be confidential. Trade secrets include, for example, the Service’s server location information.
The Customer has no right to disclose the Service Provider’s trade secrets to a third party without the Service Provider’s written consent.
The confidentiality obligation is not, however, applied to materials and information that
i. are generally available or otherwise public
ii. the contracting party has received from a third party without a confidentiality obligation
iii. are in the possession of the receiving contracting party without a related confidentiality obligation before receiving the information from the other contracting party
iv. the contracting party has independently developed without using the confidential material or information received from the other contracting party or
v. concern information the assignment or publication of which is due to an authority’s decision or an obligation based on legislation.
The Customer undertakes to handle the information or material it receives from the Service Provider as confidential information or material. The Customer has the right to use the information or material disclosed by the Service Provider only for purposes that are in accordance with the agreement. The Customer has no right to disclose to any other parties the information or material it receives from the Service Provider. However, the Customer has the right to disclose the said information or material to authorities or to a party approved by the Service Provider. The Customer is responsible for ensuring that the Customer’s subcontractor or other third party processing the information or material in question complies with confidentiality and other obligations similar to those applied to the Customer.
13. Service Provider’s liability and obligation to pay damages
The Service is offered for the customer’s use according to the “as is” and “as available” principles, i.e., it is available only as it is at the given developmental stage. The Service Provider does not give any express or implied guarantees or take responsibility for the suitability of the Service for a certain purpose or its commercial utility, or that the Service is available and operates without interruptions or faults.
For the sake of clarity, it is stated that the Service Provider does not take any responsibility for any damage incurred by the Customer or a third party as a result of the Service or its use, except for what has been specifically stated in this section 13.
However, the Service Provider is obligated to compensate the Customer for direct damage proven by the Customer, when such damage is caused by the Service Provider’s gross negligence or intentional actions.
To the extent that the Service Provider has a liability to indemnify the Customer based on what was stated above, the Service Provider’s liability to the Customer is in all cases restricted to the amount of compensation that the Customer has paid to the Service Provider for the use of the Service during the six (6) months preceding the occurrence of the damage. The compensation claim must be made, at the latest, within a year from the day when the Customer became aware, or should have become aware, of the circumstances the compensation claim is based on.
The Customer is not in any situation entitled to compensation for indirect damage, such as lost profit or revenue, damage to the reputation or the information that the Customer has lost in the Service.
The Customer has no right to demand from the Service Provider any compensation other than the compensation specifically stated in these terms.
14. Force majeure
The Service Provider is not responsible for damage incurred as a result of a force majeure event or for the Service Provider’s operations becoming unreasonably difficult for a comparable reason. War, threat of war, strike, requisition or compulsory acquisition by any governmental or competent authority, import or export prohibition, labour conflict, natural disaster, fire, damage to cables or equivalent caused by a third party, flood, water damage, excess voltage from the electrical network, interruptions in the supply of energy or other essential utilities, defects in the public telecommunication connections, defects in telecommunication connections or equipment supplied or controlled by a third party, a delay in their delivery or circumstances that are attributable to a third party and beyond the Service Provider’s control, or other reasons that the Service Provider could not have reasonably taken into account, prevent or overcome their impact are deemed to be force majeure events.
If the fulfilment of a contractual obligation is delayed for one of the reasons referred to in the previous paragraph, the period for fulfilling the contractual obligation is extended for as long as must be considered reasonable, considering all the relevant circumstances. The customer must be informed without delay of any event of force majeure and its termination on the Service’s website.
15. Validity and termination
Without restricting any other means that the Service Provider has available according to the agreement or legislation, the Service Provider additionally has the right to terminate the agreement with immediate effect if:
i. the Customer no longer meets the conditions set for the Customer in the service description as defined in section 2, at which point the Service Provider also has the right to charge the Customer the payment for the remainder of the invoicing period in accordance with the valid price list; or
ii. the Service Provider has prevented the Customer’s access to the Service due to a delay in payment in accordance with section 8, and the Customer has not made the payment in question within fourteen (14) days from the day when access was prevented.
Both parties have the right to cancel the agreement with immediate effect if:
i. the other party is in material breach of the provisions of the agreement, and has not remedied the situation within fourteen (14) days from the other party’s written notice
ii. the other party seeks bankruptcy, is declared bankrupt or placed in reorganisation, or is otherwise found to be insolvent.
16. Transfer of the agreement
The Customer has no right to transfer the agreement to a third party without the written consent of the Service Provider. The Service Provider has the right to transfer the entire agreement or parts thereof to another company within the Group and to a third party in connection with a business arrangement. The Service Provider notifies the Customer of any such transfer in advance. In addition, based on the agreement the Service Provider has the right to transfer to a third party the Service Provider’s receivables. After a notification concerning the transfer of receivables, payments can only be validly made to the transferee.
17. Applicable law and resolution of disputes
This agreement is governed by the Finnish law, excluding the connecting factor rules. Any disputes arising from this agreement will be settled in the District Court of Helsinki. However, if the disputed sum exceeds EUR 100,000, the dispute arising out of or relating to this contract will be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. There will be one arbitrator. The seat of arbitration will be in Helsinki, and the arbitration will be conducted in Finnish.