Golli service description for supplier customers

1. Overview 

Golli (hereinafter “the Service”) is a cloud service maintained by GS1 Finland Oy (hereinafter “the Service Provider”) based on open standards and interfaces. The Service is located in a cloud environment so that it can be contacted from anywhere through an Internet connection. Correspondingly, the standard interfaces of the Service are easily available from the cloud from anywhere. 

The Service provides customers a cost-efficient alternative for the processing of electronic orders and delivery of goods. The Service enables customers, for example to 

  • receive and confirm EDI orders 

  • collect goods and create deliveries 

  • place transportation orders with a logistics operator 

  • print standard container address labels with an SSCC code and print waybills 

  • send recipients EDI delivery notifications containing a pre-notification of the delivery 

  • send invoices to recipients 

  • have better traceability of products in the supply chain  

This service description describes the rules and standards the Service is based on and the expectations towards customers. 

The customer must enter into an agreement for the use of the Service with the Service Provider. The customer must comply with the agreement terms and conditions that are valid at the given time, and must make the payments to the Service Provider in accordance with the agreement. 

The service description is kept up to date on the Service Provider’s website. 

2. Joining the Service and the customer’s responsibilities 

To be able to use the Service, during the entire agreement period the customer must meet the conditions described below, and is responsible for the items described below: 

  1. The customer must be using a GS1 company prefix. The GS1 company prefix is a number series used for creating unique identifiers. The Service Provider, or the GS1 organisation of some other country, grants the GS1 company prefix. 

  1. The customer must use GTIN codes when marking products. 

  1. The Service Provider grants the company’s main user access rights to the Service, with the main user being responsible for company-specific user IDs and their maintenance. The customer may choose to maintain employee or work phase-specific user IDs. 

  1. Parties are identified based on the GLN number or the OVT code. 

  1. The customer is responsible for entering the basic product information into the Service. The entered information is not checked in the Service, so it is important that the customer carefully maintains all information he enters or produces. 

  1. The customer is responsible for any damage and costs incurred due to incorrect product information. 

  1. The customer shall have a working internet connection, printers (including accessories) for printing container address labels and waybills, and the customer shall have the appropriate terminal device(s) for using the Service. In addition, the customer is responsible for the required telecommunication connections, software necessary for using the Service, equipment and its maintenance, and any costs related to the aforementioned items. 

  1. The customer uses the Service either through the web user interface, or through an integration between its own ERP system and the standard (message) interfaces of the service. No customer-specific adaptations or message transformations are implemented in the Service. 

  1. Customers using an integration are responsible for testing the functioning of the integration via the Truugo service (or an equivalent service). The Service Provider makes the integration testing platform used at the given time available to the customer for a testing period of at most 30 days. Customer is responsible for all integration and testing activities related to the use of the Service, and for any additional costs and any errors in the Service caused by the said activities. 

3. Customer’s rights 

The customer has the right to use the Service in accordance with this service description and the Service’s terms of use. 

The customer has the right to use the information concerning its own supply chains, for example retail chains goods have been delivered to, delivered goods and volumes, prices, transportation companies used and daily despatch unit volumes. The customer may disclose information created in the Service as required by authorities. The Service Provider informs the customer of any authorities to which the Service Provider discloses traceability data. 

4. Service maintenance and development 

The Service is mainly based on the GS1 standards. The Service Provider reserves the right to freely make changes to the standards used in the Service. 
The Service Provider has the right to freely make changes to the Service (including the Service’s user interface, production and/or service environment and other features), and the Service Provider may choose to continuously develop new functionalities for the Service. 

5. Service level 

The Service is available to the customer around the clock seven days a week, according to the terms of use. The Service Provider’s objective is that from the service user perspective and during the service hours, the availability of the infrastructure is at least 95%, and the application level availability is at least 94%. 
The service level is applied only to the Service. The Service Provider is not responsible for any problems in the telecommunication connections of the customer, retail chains or logistics operators, or any other connection problems or problems caused by the customer’s terminal devices, software, printers or other equipment. 

6. Customer service 

GS1 Customer Service serves the Service user e.g. in subjects related to deployment of the Service and user ID:s. Customer service opening hours and contact information can be found on web page www.gs1.fi. 

Questions related to order processing and delivery instructions shall be addressed to the buyers of the products. 

The customer shall contact its own equipment supplier regarding any problems or questions concerning printers, end devices or scanners. The contact for any questions or problems concerning internet access is the customer’s internet access provider. 

7. Invoicing 

The invoicing period is calendar year. The fees for the period will be invoiced in advance in January. Up-to-date price list can be found on web page www.gs1.fi. 
The Service Provider reserves the right to change the prices applied to the Service. The Service Provider informs the customer of any price changes at least 14 days before any changes are applied. 

8. Validity and changes 

This service description is valid until further notice. Because the Service is a continuously developed service, the Service Provider retains the right to make changes to the service description. The Service Provider strives to provide an advance notification of any changes. The updated service description is published and made available on the Service’s website.