Introduction to the Golli service

Welcome to become a user of the Golli service. The instructions on this page will help you get started using the service.


User manual

In the user manual you can find detailed instructions for using the Golli service.

User manual

Golli instruction for use, version 21.7.2023

Agreeing with customers, connections

Agree with your customer or customers from which date orders will be forwarded to Golli.

  • Inex/SOK/AOK:  EDI.FoodandConsumerGoods [at]
  • Kesko: toimitusketjunohjaus[at]
  • Kespro: Supply Chain Planning Managers
  • Wihuri: edimetro[at]
  • Valio Aimo: Product Area Purchasing Managers/Buyers
  • Meira Nova: Product Area Purchasing Managers/Buyers


For the electronic ordering connection, your customers must have, among other things, the following information:

  • Company name
  • Business ID
  • Contact information (contact person, company address, phone number and email)
  • Desired start time for order forwarding

Entering product information

After agreeing on transfering orders to Golli, the next step is to enter product information into the service. It is especially important that you check with the customer the GTIN codes of the products to be ordered. For the correct generation of the orders, the systems must have stored all product levels: retail product+GTIN, sales batch+GTIN.

Read more: Product master data in Golli

Selection of label printer

You need a label printer to print package labels. Before the first order arrives, make sure that the label printer is correctly installed and successfully printing. You can test printing with the test prints at the bottom of the login in page.

Read more: Selecting the label printer

Order processing

You will receive by email a notification that an order has arrived. You can find the instructions for order processing in the Golli service user manual, which you can download from the top of this page.

User support

GS1 Service Support helps in questions with usernames and in the introduction of  new features such as invoicing.

You can book a tailored training for your company from the GS1 Customer Service.

In problems related to order processing and delivery instructions, please contact your customer directly, e.g.

  • There is unclarity about the ordered quantity
  • Can the products be combined on the same pallet?
  • Where can I attach the stickers?
  • How heavy or large boxes are allowed?
  • Should packing lists be sent with the products?