Contact support team

Always update the product information well before a product is going to be discontinued. This way your trading partner can plan ahead and find a replacement product.
Discontinue a product by updating the current version with termination dates.
Start by going to the search result view. To edit, either click on the product line and then Actions and Edit, or choose the product and then Edit from the upper navigation. Update the attributes below, save and publish.
Update all hierarchy levels that are going to be discontinued. The product status changes from Live/Published to Discontinued when the expiration dates have passed. The discontinued product can be deleted or left as discontinued.
Customers with integration must update the following attributes in their own system and then send the message to Synkka:
Use command CORRECTand the same effective date (effectiveDateTime) as on the original message.
When published, the recipients of the product information will receive a message informing them that the product has been discontinued. When the product end date is passed, recipients receive a synchronization end message.
Cancel a product by updating the current version with termination dates.
Start by going to the search result view. To edit, either click on the product line and then Actions and Edit, or choose the product and then Edit from the upper navigation. Update the attributes below, save and publish.
Update all hierarchy levels that are going to be canceled. The product status changes from Live/Published to Canceled when the expiration dates have passed. The canceled product can be deleted or left as canceled.
Customers with integration must update the following attributes in their own system and then send the message to Synkka:
Sanomalla käytetään komentoa CORRECT ja samaa voimaantulopäivää (effectiveDateTime) kuin alkuperäisessä sanomassa.
Use command CORRECTand the same effective date (effectiveDateTime) as on the original message.
When published, the recipients of the product information will receive a message informing them that the product has been canceled. When the product end date is passed, recipients receive a synchronization end message.
A discontinued or canceled product can be reactivated. Reactivate by updating the current product version.
Start by going to the search result view. To edit, either click on the product line and then Actions and Edit, or choose the product and then Edit from the upper navigation. Update the attributes below, save and publish.
Product status changes from Discontinued/Canceled to Live/Published when expiration dates have passed.
Publish the product information to Synkka. Customers with integration send a message to Synkka with the command CORRECT using the same effective date (effectiveDateTime) as on the original message.
When the representation changes, the old representative removes the products from Synkka without editing discontinue dates. The new representative adds the products under their own GLN in Synkka.
Private label products are maintained in the same way.
When a private label product leaves the supplier's selection, proceed as follows. The product is not given discontinue dates because it continues from the recipient’s perspective. Only the information provider changes.
The products must be under the GLN number of the old representative as long as there is a representation. Information is edited when the representation is topical.
The new representative will set up the products under their own GLN number. The new representative will give the products the Effective Date the day on which the products are transferred to the company.
Saving product information can also be done as an excel import. This requires the new representative to receive an excel file containing product information from the old representative.
Seasonal products are only available for a limited time. Their availability is managed by start and end availability dates for seasonal products. This information allows recipients to be informed when products are available.
Referenced Trade Item GTIN information makes it easier for the trading partner to associate the new GTIN with the old product.
Discontinue the product like described earlier in this instruction. Add the replacement as a new product and enter the following information:
Seasonal products refer to products that are only available for a certain period of time, such as Christmas calendars. Seasonal products are maintained by updating the current product version, and updating the following dates:
Discontinued Date Time is not used for updating availability for Seasonal products.